Tegan's Tavern Return Policy
1. Overview
At Tegan's Tavern, we value your satisfaction with our products. This Return Policy outlines the terms and conditions regarding the return of products purchased through our website.
2. Eligibility for Returns
2.1. Defective or Damaged Items:
- We accept returns for items that are defective or damaged upon receipt.
- Photographs of the damaged or defective items may be required for processing.
2.2. Incorrect Items:
- If you receive an incorrect item, please contact us immediately to arrange for a return.
3. Return Timeframe
3.1. Notification Period:
- Customers must notify us of any issues with their order within 3 days of receiving the product.
- Late notifications may be subject to review on a case-by-case basis.
4. Return Process
4.1. Contact Us:
- To initiate a return, contact our customer support team at [email protected].
- Provide your order number, a detailed description of the issue, and, if applicable, photographs of the damaged or incorrect items.
4.2. Return Authorization:
- Our customer support team will review your request and provide instructions for the return process, including a return authorization if deemed necessary.
4.3. Return Packaging:
- Please ensure that the returned items are securely packaged to prevent damage during transit.
5. Refund or Replacement
5.1. Refund:
- Upon receiving and inspecting the returned items, we will process a refund to the original payment method.
- Refunds will include the cost of the product and standard shipping charges.
5.2. Replacement:
- If the customer prefers, we can arrange for a replacement of the damaged or incorrect items.
6. Non-Returnable Items
6.1. Consumables:
- For hygiene reasons, certain consumable items may not be eligible for return unless they are defective or damaged.
7. Shipping Costs for Returns
7.1. Return Shipping:
- If the return is due to an error on our part (e.g., defective or incorrect items), we will cover the return shipping costs.
- In other cases, customers are responsible for the return shipping costs.
8. Timeframe for Refunds
8.1. Processing Time:
- Refunds will be processed within 3 business days of receiving the returned items.
- The time it takes for the refund to reflect in the customer's account may vary based on the payment method and financial institution.
9. Contact Information
9.1. Customer Support:
- For any questions or concerns related to returns, please contact our customer support team at [[email protected]].
10. Policy Updates
10.1. Policy Review:
- We reserve the right to review and update this Return Policy periodically.
- Any changes will be communicated through our website.
By making a purchase on Tegan's Tavern, customers agree to adhere to the terms outlined in this Return Policy.
Last Updated: 11/11/2023